Pointe Art In A Frame

Terms & Conditions

Custom Framed Pointe Shoe Artwork

Last updated: May 2026

Thank you for choosing Pointe Art in a Frame. Each piece I create is a unique, handcrafted work of art made with care and attention to detail. Please read these Terms & Conditions carefully before placing your order. By proceeding with a booking, you confirm that you have read, understood, and agreed to the terms set out below.

1. The Commission Process

Every piece is made entirely to your specifications. Once we have discussed your vision and you are happy with the design brief, I will send you a written quote by email. Your order is confirmed only once the deposit has been received.

2. Payment

2.1 Deposit

A non-refundable deposit of 30% of the total quoted price is required to secure your order and begin work. Work will not commence until the deposit has cleared.

2.2 Balance

The remaining balance is due in full upon completion of the artwork, before the piece is handed over or dispatched.

2.3 Payment Methods

Payment is accepted by bank transfer or Paypal. Details will be included on your invoice. Please use your name and order reference as the payment reference.

3. Your Pointe Shoes

You are responsible for supplying the pointe shoes to be used in your commissioned artwork. Please note the following:

• The shoes will be built permanently onto the frame and will remain as part of the finished artwork. They cannot be removed or returned once work has begun. By handing over your shoes, you fully accept this.

• As part of the artistic process, your shoes may be fully or partially painted. This is a central part of the craft and helps bring the design to life. Please be aware of this before submitting your shoes.

• Pointe Art in a Frame does not accept liability for sentimental items sent via post. If you are posting your shoes to me, please use a tracked and insured postal service.

• Any shoes received will be treated with the utmost care and respect.

4. Design & Your Vision

When placing your order, you have two options:

• Choose one of my existing designs from my gallery as your starting point, or

• Share your own theme or idea, and I will interpret it creatively into a unique piece of framed art.

Please share as much detail as you can about your theme, colour preferences, or any inspiration you have in mind. The more I know, the better I can bring your vision to life. However, please be aware that each piece is an original work of art, I will use my creativity and skill to interpret your ideas, and the finished result will reflect my artistic style.

Because each piece is built directly onto the frame, with the shoes becoming a permanent part of the construction, it is not possible to make changes once work has begun. I will keep you updated with progress throughout the process, and you are welcome to share any thoughts along the way. However, please be aware that structural changes cannot be made mid-commission. By placing your order, you accept that the finished artwork will be my creative interpretation of the agreed theme.

Please ensure all requirements and preferences are communicated clearly at the time of order, as changes after work has started may not be possible and could incur an additional charge.

5. Changes & Cancellations

5.1 Changes to Your Order

Because every piece is entirely bespoke and built directly onto the frame, no changes can be made once work has begun. It is therefore essential that all design details, themes, preferences, and requirements are agreed and confirmed in writing before your order is placed. Please take the time to communicate everything clearly at the outset, I am always happy to discuss ideas before committing to a design brief.

5.2 Cancellations Before Work Has Begun

If you wish to cancel before work has started, please notify me in writing by email as soon as possible. In this case, your deposit will be refunded in full, as materials will not yet have been committed to your project.

5.3 Cancellations After Work Has Begun

If you cancel after work has started, the deposit will be retained to cover the time and materials already invested. Your pointe shoes may be returned to you in whatever state they are in at the point of cancellation, including any paint, glue, or decorative elements already applied, if you wish to have them back. Please note that once work has begun, the shoes will have been altered as part of the artistic process.

Please be aware that worn pointe shoes are generally no longer suitable for dancing once they reach the end of their life, and any modifications made during the creative process are part of that understanding.

5.4 Cancellations After Completion or Non-Payment

If a piece has been completed and the client chooses not to proceed, or if the remaining balance is not paid, Pointe Art In A Frame reserves the right to retain the finished artwork. In this circumstance, the artwork may be sold to a third party in order to recover the costs of materials and time invested. The deposit paid will not be refunded.

All cancellation requests must be made in writing by email.

6. Refunds

Due to the entirely bespoke and custom-made nature of each piece, I am generally unable to offer refunds once work has commenced. However, I want every client to be completely happy with their artwork, so if there is a concern or issue with your finished piece, please contact me and I will do my best to resolve it.

This does not affect your statutory rights under UK consumer law.

7. Delivery & Collection

7.1 Collection

Where possible, orders may be collected in person at an agreed location. Details will be confirmed at the time of order.

7.2 Postage & Packaging

If postage is required, the cost will be calculated and quoted separately once the design and materials are confirmed, as the weight and size of the finished piece varies per order. Postage will be added to your final invoice.

I take great care in packaging every piece to ensure it arrives safely. However, once the artwork has been handed to a postal carrier, Pointe Art in a Frame cannot be held responsible for any damage or loss in transit. I strongly recommend requesting proof of postage and, where available, insured delivery.

7.3 Delivery Times

An estimated completion timeframe will be provided at the time of your order. As each piece is entirely bespoke, with the frame, materials, and design varying per commission, completion typically takes more than one week, though the exact time will depend on the complexity of your design. I will always keep you informed of progress and any changes to your estimated completion date.

8. Intellectual Property & Photography

All artwork, designs, photographs, and creative concepts produced by Pointe Art In A Frame remain the intellectual property of the artist.

By agreeing to these Terms & Conditions, you give Pointe Art In A Frame permission to photograph the finished artwork and use those images for portfolio and promotional purposes, including but not limited to social media, marketing materials, and displays at events.

If you do not wish your piece to be photographed or featured in any promotional context, please notify me in writing by email at the time of placing your order. I will always respect this request. Please note that if no objection is raised at the time of order, consent is assumed.

9. Aftercare & Repairs

I take great care to ensure every element of your artwork is securely fixed and finished to the highest standard. However, as pieces are handcrafted using adhesives and mixed materials, the following applies:

9.1 Workmanship Guarantee

If any element of your piece comes loose or detaches within 3 months of delivery or collection, and this is due to a fault in the making, I will repair it free of charge. Please contact me by email as soon as you notice an issue.

Please note that this guarantee does not apply where damage or detachment has been caused by exposure to heat, direct sunlight, humidity, or unsuitable display conditions. As adhesives can be affected by temperature, it is important to display your artwork away from radiators, fireplaces, sunny windowsills, or other heat sources.

9.2 Accidental Damage

If your piece is accidentally damaged after the 3 month period, or as a result of handling or display, I am happy to assess and restore it where possible. Any restoration work will be carried out at an additional cost, which will be agreed with you before any work begins.

10. Limitation of Liability

Pointe Art In A Frame shall not be liable for any indirect or consequential loss arising from your order. Our total liability to you shall not exceed the total price paid for your commission. Pointe Art In A Frame makes no warranties regarding the accuracy or completeness of information on this website. We reserve the right to update or amend these Terms & Conditions at any time.

11. Cookies

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12. Contact

If you have any questions about these Terms & Conditions or your order, please do not hesitate to get in touch by email. I am always happy to help.

Email: pointeartinaframe@gmail.com

Pointe Art In A Frame | Handcrafted in the UK